IATA Resolution 850m / Agency Debit Memos Batik Air wishes to draw your attention to the above stated resolution concerning the issue and processing of Agency Debit Memos (ADM).
It is recommended that agents observe the reservations and ticketing rules carefully as well as make them known to passengers. Kindly ensure to use only system quoted fares and do not make any amendment for ticketing. A 100% system quoted fare will prevent you from making unnecessary errors which will result in receiving an ADM from the airline.
KINDLY ENSURE AGENT ALWAYS DELETE SEGMENT WHEN VOIDED / REFUND OTHERWISE ADM WILL RAISE. THE ADM AMOUNT FOR THIS CASE SAME WITH THE VALUE OF TICKET.
In the event that an ADM is raised for a wrongly issued ticket, please note that the ticketed fare will be raised to the applicable highest published market fare of the sector(s) shown on the ticket.
The ADMs can be processed up to 9 months of the final travel date, or if an ADM is for ticket refund, it can be processed up to 9 months after such a refund is made by the agent.
Agents have 30 days upon the receipt (issuance) of ADM to examine and dispute the ADM. When logging a dispute, please provide the reason for dispute and your contact details (email address and/or phone numbers) for any clarification or supporting information needed to attached . Failure to provide any appropriate reason for dispute will lead to the rejection of the dispute.
Should you require any further information, please do not hesitate to contact our offices and General Sales Agent shown in the Contact Us page of our website.
