Batik Air COVID-19 Updates


During these unprecedented times, Batik Air stands united with you.

We remain committed to supporting you to the full extent of our capabilities during this period. As always, your health and well-being are of paramount importance to us and we are doing everything we can to help you as you adjust your lives and routines to respond to COVID-19.

Our Health and Safety Precautions :

Your health and safety have always been our absolute priority. As such, we have heightened our vigilance in the maintenance and cleanliness of our aircraft and all our procedures.

On board
1. Enhanced daily cleaning procedures for our aircraft to ensure clean in-flight environment
2. Replace HEPA filters for aircraft that have carried suspected cases
3. Complete sterilisation as necessary

Check-in, boarding and disembarking
1. Ensuring highest standards of cleanliness
2. Enforced social distancing

Changes to Our Flight Schedules and Refund Policies :

With the escalation of the COVID-19 crisis, many countries including Indonesia have tightened their travel restrictions. All actions taken are in response and compliance to health advisories and directives from the Indonesian government, global health organisations and all relevant authorities. We are reviewing this on a daily basis and will keep all passengers updated should there be any changes.

Cancellation of Flights

Should we be obliged to cancel a flight, we will do our utmost to advise you at the earliest time possible and to make alternative travel arrangements. These notifications will be made via text messages or direct emails to you as well as on our website.

All International flights in to and out of Indonesia are suspended until further notice.

Domestic
Indonesia Jayapura
Merauke
International
China All
Malaysia Kuala Lumpur
Penang
Saudi Arabia Jeddah
Medina
Singapore Singapore

Refund Policies

We understand that you may not be able to travel according to your original plans and schedules. Here are our special policies:

  1. Applied for All Lion Air (JT-990), Batik Air (ID-938) and Wings Air (IW-513).
  2. Refund Policy:
    1. Submit to email address: Refund.voucher@lionair.co.id by attaching PNR code(s) and ticket number(s)
    2. Refund will be full amount to a Travel Voucher
    3. Voucher will be valid until 1 (one) year from issued date
  3. Reschedule and Reroute
    1. Maximum 2 times rebook, before you change your ticket (Agency Portal and Websites are not applied)
    2. Change fee waived
    3. Fare difference apply, except for same RBD and routes with the same Airlines
    4. Rerouting only applicable for the same Point of Origin and same country, with the same Airlines
  4. Ancillaries on Refunded Ticket Voucher:
    1. Unused Prepaid baggage will still valid for future travel (if any)
    2. Seat assignment will be re-arrange on available allocation
    3. All EMD number must be keep and provided to Airlines (if needed)

All re-scheduling and cancellation can be made via our website > Batik Air > Change Flight. Customers who booked their flights with a travel agent should contact them for further assistance.

Contact Batik Air: Always Here to Help

Our customer service team is working around the clock to respond to your queries. For further assistance, please contact us at the following:

  1. Call centre number: +6221 63798000
  2. Customer service email: callcenter@batikair.com